Return & Exchange Policy

 

DELIVERY POLICY

At Semra, we aim to provide a seamless and transparent delivery experience for our customers.

  • You may open the package you will add10 LE to the order if you want to open the order before the courier leave.
  •   Important: Partial returns are not allowed, You must either accept the entire order or return it in full, if you'd like to refund or exchange any item, please reach out to us within 14 days of receiving your order.
  • If the order total is above EGP 5000, the extra amount + Delivery fees must be transferred in advance, as the courier can only collect up to 5000 in Cash.

 

EXCHANGE POLICY

ONLINE ORDERS CAN'T BE REFUNDED OR EXCHANGED AT OUR STORES.

FOR ANY RETURNS OR EXCHANGES

 We offer two easy exchange methods: 

1. Standard Exchange:

  • Send back the original item.
  •  Once we inspect and approve the return, you can select a replacement.
  • Your new item will be shipped as soon as the return is confirmed.
  • shipping costs are the responsibility of the customer
  • Items must be returned or exchanged in their original condition, with all original tags and packing intact, within 14 days pf receiving your order.

 2. Quick Exchange

  • You don’t have to wait — simply place a new order right away.
  •   Then, request a refund for the original item.
  •  Once the returned item is received and approved, we’ll process your refund via your original payment method.
  • shipping costs are the responsibility of the customer.
  • Items must be returned or exchanged in their original condition, with all original tags and packing intact, within 14 days pf receiving your order.

 

REFUND POLICY

ONLINE ORDERS CAN'T BE REFUNDED OR EXCHANGED AT OUR STORES.

FOR ANY RETURNS OR EXCHANGES, PLEASE VISIT OUR BACK OFFICE.

  •  You may return your item within 14 days of receiving it.
  •   Items must be in their original condition: unworn, unwashed, with all original tags attached.
  •   Return shipping costs are the responsibility of the customer.
  • Once your return is received and passes inspection, your refund will be processed within 7–14 working days via your original payment method (Card or InstaPay).

 

Our Email : semra@semraworld.com